Helping isn’t always sending over a spreadsheet or answering a tax question before your coffee gets cold. Sometimes it’s about being there when a client is staring down a tough financial season and quietly thinking, I don’t know how I’m going to do this.
That’s where things get real.
At Go Figure, we work with incredible entrepreneurs—people who are juggling payrolls, invoices, and about eighteen different browser tabs at once. They’re running businesses, raising families, building lives. But even the most determined among them can hit a wall. Maybe it’s cash flow. Maybe it’s growth that’s outpacing systems. Maybe it’s just the feeling that everything is a lot.
And that’s when “help” has to mean more than “send us your QuickBooks login.” Because that’s not help, that’s a transaction. So we did something about it.
We created Open Office Hours for our current clients, a standing invitation to tap into the same level of strategic support and financial guidance we offer in our premium services, without the extra bill attached. It’s not a loophole; it’s a lifeline. Clients can request a slot, bring their questions, and we’ll roll up our sleeves together.
It’s our way of saying: we see you, we get it, and we’re still in this with you.
Now, I’ll admit, when we first floated the idea, some people thought I was nuts. “You’re giving away your time?” Yep. Because to me, “help” shouldn’t have fine print. It should look like service, sound like empathy, and feel like partnership.
And funny enough, the more we’ve leaned into this philosophy, the more it’s changed us. Those office hour conversations aren’t just about numbers—they’re about hope, courage, and sometimes even tears (happy ones, I promise). They remind me daily why I started Go Figure in the first place: not just to crunch numbers, but to lift people up with them. Because at the end of the day, helping isn’t just something we do. It’s who we are.
Rachel Siegel, CPA
rachel@gofigureaccounting.net
